Email is the default support channel; paid tiers carry faster response targets. Documentation on this site grows alongside in-product guidance—when something blocks rollout, reach out with enough detail to reproduce or prioritize.
What to include
- Tenant / organization identifier where safe to share.
- Tier and approximate timeframe the issue began.
- Steps tried, screenshots, and correlation IDs if the product surfaces them.
- Risk—production outage versus enhancement helps queue appropriately.
Documentation vs advisory
The product helps you operate controls and show evidence—it does not replace auditors, penetration testers, or compliance consultants unless separately contracted.